About SterlingFXM
Compliance is
infrastructure, not paperwork.
Company registration, client fund segregation, anti-money-laundering controls, and data protection standards — the framework SterlingFXM operates within, in plain language.
Sterling Group Holdings Limited
SterlingFXM is operated by Sterling Group Holdings Limited, a company registered in England & Wales under company registration number 02884370. Corporate records are publicly searchable via Companies House.
View on Companies HouseGroup Entities
STERLINGFXM LLC
Saint Lucia
Company Registration: 2010-00193
STERLINGFXM LIMITED
Seychelles
Company Registration: 281366
Registered address: 19th Floor, 1 Westfield Avenue, London, United Kingdom, E20 1HZ
Compliance Framework
How client funds and data are protected.
KYC & Client Due Diligence
Every account is verified through identity, address, and source-of-funds checks before first deposit, in line with standard client due-diligence practice.
Anti-Money Laundering
Transaction monitoring, sanctions and PEP screening, and suspicious-activity reporting are embedded in our onboarding and payments pipeline.
Client Fund Segregation
Client money is held in segregated accounts with Tier-1 banking partners, separate from SterlingFXM operating capital, at all times.
Data Protection
Client data is processed under UK GDPR-aligned principles — encrypted in transit and at rest, with access limited on a need-to-know basis.
Independent Audit
Financial controls and client-money reconciliations are reviewed by an independent third party on a recurring cycle.
Cross-Border Standards
Onboarding and transaction controls are calibrated to the applicable regulatory expectations of each jurisdiction we serve.
Complaints & Dispute Resolution
If something goes wrong, here's the process.
Raise it with your account manager
Most issues are resolved directly by your dedicated account manager within one business day.
Escalate to Compliance
Unresolved matters are escalated in writing to compliance@sterlingfxm.com and logged with a reference number.
Formal review
Compliance investigates and issues a written response, typically within 10 business days.
Final resolution
A final decision is provided in writing, including the reasoning and any remedial action taken.
Legal Documents